FAQs

Q: Is your site secure?
  • Yes. Our site is hosted on Shopify.com's platform. Shopify is certified Level 1 PCI DSS compliant. 
Q: Is your company legitimate? Are you verified?
  • Our business and site is verified by Trust Guard and Shopify (two independent third party companies).
Q. Do I need to purchase a textbook if my access code includes the eText?
  • No. Etexts are identical to the print textbooks but in digital form. It can be accessed on a PC or on a tablet. 
Q: How long does it take me to get my order once I place it?
  • It takes up to 12 hours for us to process orders during working days and up to 24 hours during weekends and holidays.
Q. What is your return policy?
  • We offer a 90 day return policy. We can only accept unused/unactivated access codes. We will not accept a return if the code has been activated.

Q. How can I request to cancel my order?

  • Simple. Fill out the order refund form and you're all done. You'll receive an email confirmation within 24 hours.

Q. When will I get my refund?

  • While your refund will be processed the day of cancellation, it generally takes five to seven business days for your bank to post the refund to the original form of payment.